Quality improvement in practice—part two: applying the joy in work framework to healthcare (British Journal of Healthcare Management, September 2021)
Summary:
This article explores how the Institute for Healthcare Improvement's "joy in work" framework can be used to improve staff wellbeing and experience in healthcare settings. It features four case studies from different organisations, including East London NHS Foundation Trust.
The case studies show how quality improvement methods can help teams:
Understand the factors that affect joy in work.
Develop and test creative solutions.
Measure the impact of changes.
Key themes that emerged include:
Wellness and resilience
Daily improvement
Teamwork
Recognition and reward
The article highlights the importance of staff involvement, strong leadership support, and the use of digital platforms to capture ideas and measure progress. It provides practical examples and lessons learned that can be applied in a variety of healthcare settings.
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