COMMUNICATIONS
Research:
- Hospital organizational change: The importance of teamwork culture, communication, and change readiness (Frontiers in Public Health, 2023)
- Dialogues: The Science and Power of Storytelling (The Journal of Neuroscience, 2018)
- Exploring the role of communications in quality improvement: A case study of the 1000 Lives Campaign in NHS Wales (Journal of Communication in Healthcare, 2015)
- Communication in Healthcare Culture: Eight Steps to Uphold Outcomes Improvement (Health Catalyst, undated)
Tools and Templates:
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Stakeholder mapping and engagement resources & templates (Health Innovation East Midlands, 2024)
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Quality Improvement Toolkit: Communications plan and actions (Health Service Executive Ireland, 2019)
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Communications in health care improvement - a toolkit (Health Foundation, 2015)
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Using communications approaches to spread improvement - A practical guide to help you effectively communicate and spread your improvement work (Health Foundation 2015)
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Planning your Communication (NHS Education for Scotland - Turas Learn, undated)
Videos:
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Innovation Insights webinar - Stakeholder Mapping and Engagement (Health Innovation East Midlands, 2024)
Other
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#QIComms Charter (2019)
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NHS Elect Communication online community - holds quarterly online meetings for NHS Communications professionals
TRAINING DELIVERY
Research:
- Education and Training as Improvement Interventions (THIS Institute - Elements of Improving Quality and Safety in Healthcare)