Patients & People

Patients & People

Ready to take your quality improvement expertise to the next level? This section provides resources in key areas such as communication, leadership, data analysis, and patient engagement, empowering you to become a more effective change agent.

BENEFITS MANAGEMENT

LEADERSHIP

QI, RESEARCH & AUDIT

COMMUNICATIONS

INTRODUCTION TO THE NHS

PATIENTS & PEOPLE

Involvement toolkit - A guide to involving patients, public and stakeholders (NHS North East and North Cumbria, 2024)
Project Planning Toolkit for Patient Partnership (Eurordis, 2024)
Patient Participation Group Toolkit (Leeds Health & Care Partnership, 2024)
Engagement toolkit: working with local people and communities (South East London ICS, 2024)
Patient Safety Partners: a toolkit of resources (Patient Safety Learning: The Hub, 2023)
Framework for involving patients in patient safety (NHS England, 2023)
Participation Toolkit (Healthcare Improvement Scotland)
Kent and Medway Primary Care Training Hub
Co-Producing and Co-Designing (THIS Institute, 2022)
Patient involvement in quality improvement – a ‘tug of war’ or a dialogue in a learning process to improve healthcare? (BMC Health Services Research, 2020)
Using patient feedback to drive quality improvement in hospitals: a qualitative study (BMJ Open, 2020)
US-PEx Making better use of patient experience data for health service improvement: Resource book for participating frontline medical ward teams (2019)
Systematic review of approaches to using patient experience data for quality improvement in healthcare settings (BMJ Open, 2017)
Coproduction of healthcare service (BMJ Quality & Safety, 2015)
Coaching Skills for Quality Improvement - Workbook (NHS Elect)