Building capacity and capability for quality improvement: developing an organisational approach
- Andrea Gibbons
- Jun 30, 2023
- 1 min read
Updated: Jan 12
Building capacity and capability for quality improvement: developing an organisational approach (British Journal of Healthcare Management, June 2023)
Summary:
This article describes how East London NHS Foundation Trust (ELFT) built a successful quality improvement training programme. They realised that people need different levels of training depending on their job, so they used a "dosing" approach. This means a ward manager might do a short introductory course, while someone leading quality improvement across the Trust would do a much more in-depth programme.
ELFT has trained thousands of staff, and their evaluation shows the programmes are effective. They recommend other NHS organisations do the following:
Tailor training: Use a dosing approach.
Standardise training: This saves time and improves quality.
Use experts: Get experienced people to design and deliver training.
Build a community: Encourage networking and support.
Make it relevant: Help people apply learning to their jobs.
Get managers on board: Support from managers is crucial
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