Building capacity and capability for quality improvement: developing an organisational approach

Building capacity and capability for quality improvement: developing an organisational approach (British Journal of Healthcare Management, June 2023)

Summary:

This article describes how East London NHS Foundation Trust (ELFT) built a successful quality improvement training programme. They realised that people need different levels of training depending on their job, so they used a "dosing" approach. This means a ward manager might do a short introductory course, while someone leading quality improvement across the Trust would do a much more in-depth programme.

ELFT has trained thousands of staff, and their evaluation shows the programmes are effective. They recommend other NHS organisations do the following:

• Tailor training: Use a dosing approach.

• Standardise training: This saves time and improves quality.

• Use experts:  Get experienced people to design and deliver training.

• Build a community: Encourage networking and support.

• Make it relevant: Help people apply learning to their jobs.

• Get managers on board: Support from managers is crucial

Web link:

https://www.magonlinelibrary.com/doi/full/10.12968/bjhc.2023.0003