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A guide to making the case for improvement




A guide to making the case for improvement (The Health Foundation, November 2023)

Summary:

This guide explores the benefits of applying quality improvement (QI) methods in healthcare. QI provides a systematic way to make measurable improvements in the quality of care, and it offers wider benefits as follows:


Benefits for the workforce:

  • Improved workplace culture of respect, trust, and shared values.

  • Greater job control, higher satisfaction, and increased staff engagement.

  • Development of key professional skills in leadership, data analysis, and problem-solving.


Benefits for patients and service users:

  • Improved access to appointments and services.

  • Smoother flow between services and reduced waiting times.

  • Earlier diagnosis and avoidance of unnecessary care.

  • Improved safety and reduction in patient harms.

  • Improved care experiences through shared decision-making.


Benefits for organisations:

  • Consistent delivery of safe, high-quality care.

  • Effective use of resources and cost avoidance.

  • Efficiency gains and productivity improvements.

  • Improved staff recruitment, retention, and workforce capacity.


It concludes that a strong case can be made for using QI approaches to transform healthcare services and achieve better outcomes for patients and staff.

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