Putting improvement in everyone's hands: opening up healthcare improvement by simplifying, supporting and refocusing on core purpose (British Journal of Healthcare Management, February 2021)
Summary:
This article provides a framework to help healthcare organisations successfully implement quality improvement (QI). It addresses common barriers and offers practical solutions.
The 3 key components:
Simplify:
Focus on the similarities between different QI methods, rather than getting bogged down in jargon and specific tools.
Use clear, simple language when teaching and discussing QI.
Support:
Provide expert QI coaching and mentoring to teams.
Use adult learning principles to make training relevant and engaging.
Purpose:
Focus QI efforts on what matters most to patients and staff.
Empower teams to choose their own QI projects.
Involve patients and families as equal partners in all QI work.
By following this framework, healthcare organisations can create a culture where everyone feels empowered to improve care.
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