Outpatient Care Transformation Resources

Transforming outpatient care is vital to creating a more accessible, efficient, and patient-focused NHS. Whether you’re leading change on the ground or simply looking to stay informed, the right tools and insights can make all the difference. To help you navigate this rapidly evolving area, here’s a carefully curated collection of the latest, most impactful resources designed to inspire, guide, and support your outpatient transformation journey.

• NHS FutureNHS workspace dedicated to outpatient transformation (login required): https://future.nhs.uk/system/login?nextURL=%2Fconnect%2Eti%2FOutpatientTransformation

• The Getting It Right First Time (GIRFT) programme’s web hub with specialty-specific outpatient improvement resources, case studies etc:

  https://gettingitrightfirsttime.co.uk/outpatients/

• NHS England’s Outpatient Recovery and Transformation Programme page consolidating news and resources:

  https://www.england.nhs.uk/outpatient-transformation-programme/

• NHS England’s clinical and operational improvement guides and policy publications on outpatient services and elective care reform (2024-2025):

• https://www.england.nhs.uk/long-read/outpatient-services-a-clinical-and-operational-improvement-guide/

  https://www.england.nhs.uk/publication/reforming-elective-care-for-patients/

  https://www.england.nhs.uk/long-read/reforming-elective-care-for-patients/

• The Royal College of Physicians’ 2025 report offering comprehensive recommendations for outpatient redesign across the NHS:

  https://www.rcp.ac.uk/media/otjgbu01/cqid_prescription-for-outpatients-report-2025.pdf

• The National Audit Office’s 2025 evaluation of NHS England’s management of elective care transformation programmes, including outpatient components:

  https://www.nao.org.uk/reports/nhs-englands-management-of-elective-care-transformation-programmes/

• The NHS IMPACT improvement guide offering practical methods for generating greater value from outpatient services:

  https://www.england.nhs.uk/publication/improvement-guide-outpatient-services/

• A 2022 peer-reviewed review article on outpatient service transformation at Royal Berkshire NHS Foundation Trust:

  https://www.sciencedirect.com/science/article/pii/S2514664524000377

• 2024 NIHR article 'Investigating innovations in outpatient services: a mixed-methods rapid evaluation' https://www.journalslibrary.nihr.ac.uk/hsdr/VGQD4611

• Case studies on multi-sector partnerships available via NHS Providers: https://nhsproviders.org/resources/addressing-the-care-backlog-an-essential-partnership-between-primary-and-secondary-care/case-studies

• If you need direct support there is a dedicated mailbox, the outpatient transformation mailbox (england.outpatient-transformation@nhs.net) is a good point of contact.